Is Rugs USA Legit? Uncovering the Truth

Are you thinking about buying a rug from Rugs USA? Then read further to find out the truth. This way, you’ll be informed enough to make the right decision. Do they seem legit? You will soon know!

Quick facts: Is Rugs Usa Legit

  • ✅ Rugs USA is the largest online retailer of rugs in the United States (Forbes).
  • ✅ Rugs USA has over 250,000 customers and an A+ BBB rating (Better Business Bureau).
  • ✅ Rugs USA has a customer satisfaction rating of 86% (Trustpilot).
  • ✅ Rugs USA is an authorized dealer for over 25 rug brands (Rugs USA).
  • ✅ Rugs USA offers free shipping and returns on all products (Rugs USA).


Welcome to our review of Rugs USA! They have become one of the top rug providers. We’ll examine what sets them apart and decide if they’re trustworthy. We’ll assess their shipping, rug quality, customer service and more. Then you can make a wise decision about buying a rug from them. Let’s start!

Company Background

Rugs USA is an online retailer of rugs, carpets, and home decor. It was founded in 1999 in California. They have a wide selection of sizes, styles, colors, and price points. Orders over $49 come with free delivery. Plus, they offer 30 days to try the rug with free return shipping! Their in-house design team creates new looks seasonally.

Contact their customer service via email or phone if you have any questions. Rugs USA is known for quality products, great value prices, and excellent customer service. With over twenty years in the industry, they’re a legitimate business.


Rugs USA is an online store launched by Rugs Direct LLC in 2001. It has since developed into the US’ biggest rug provider, delivering over 10 million orders globally. Customers can find a variety of rugs on the website, ranging in size, design, and color. Moreover, they can read reviews from previous buyers, helping them make wise decisions. The amazing service and products have earned Rugs USA an unbeatable name in quality and cost.

Products and Services

Rugs USA has a wide range of options to suit customers’ individual needs. Many sizes, styles and designs of area rugs are available. Plus, outdoor rugs, stair treads, round rugs, kids rugs and more can be found on their website. Free shipping is offered within the US and price match and money back guarantees are in place too. Furthermore, design consultations are offered to help pick the right rug for a room or event. This extra layer of customer service is rare amongst rug retailers.

All in all, Rugs USA is one of the most legit rug retailers around today.


It’s essential to know if a company is legit. So, what’s the verdict on Rugs USA?

Customers are pleased with their range of rugs, colors and quality. Plus, delivery was often speedy. People praised the customer service too.

But there were some negatives. For example, some experienced order delays or weren’t impressed with product images.

Still, the majority of reviews are positive. So, it seems Rugs USA is a trustworthy business.

Customer Reviews

Customers are giving Rugs USA great reviews! Most of these ratings are 4 or 5 stars. People love their quick delivery, awesome customer service, great prices, and amazing quality rugs. Plus, the size and color accuracy is spot on!

But, there are some tiny complaints. For example, sometimes people have to wait too long for their order, or they get the wrong rug. Despite this, most folks seem to be really happy with their purchase.


Rugs USA has had many complaints from customers. These include late delivery, damaged products, and no refunds for returned items. Many have said that their customer service reps weren’t helpful or understanding when they needed help.

Also, customers have reported slow response times when they try to contact Rugs USA. It can take lots of tries before they get an answer. Often, they feel they aren’t taken seriously or heard.

Moreover, there have been reports of

  • bad shipping
  • order errors
  • different returns/cancellations policies

Even with all the bad reviews, Rugs USA is still a popular online rug company.


Alternatives-Is Rugs USA Legit? Uncovering the Truth

When searching for a rug from Rugs USA, pricing is vital! They guarantee the top-notch rugs at the best prices and price match orders over $200. Whether it’s a natural fiber, hand-tufted wool, or something else, you’ll get a great deal.

Plus, customers can pick from a number of shipping options, with different prices. Free home delivery is available on many orders (location-based). Furthermore, with the company’s rewards program, customers can get extra discounts. So, there are lots of ways to save with Rugs USA!

Shipping Costs

Rugs USA shipping costs are important to customers. You get what you pay for!

  • Orders over $50 ship free.
  • Orders between $25 and $50 cost $8.99.
  • Orders under $25 cost $12.99.

This is reasonable. Two-day or overnight delivery are extra.

Customers find Rugs USA shipping times consistent and reliable – usually arriving in three days. Plus, customer service quickly answers questions about shipping.

Return Policy

Considering the return policy is key when it comes to making informed decisions about businesses. Rugs USA have a 30-day return policy. This allows customers to assess their purchase and decide if it’s suitable. Within those 30 days, customers can exchange the product for one of equal or lesser value. A refund can also be given. But, it has to be in new condition and the original packaging.

Sadly, damage due to normal wear and tear cannot be refunded.


Rugs USA is legit. They’ve got a ton of styles, colors, sizes and materials. Plus, free shipping and returns if your order is $45 or more. Even better, customers seem to love their products. And, the payment gateway’s secure which means your personal and financial info is safe.

All in all, you can trust this brand to treat you right when you shop with them.

FAQs about: Is Rugs Usa Legit

Q1: Is Rugs USA Legit?

A1: Yes, Rugs USA is a legitimate business. They are a well-established online retailer of rugs and carpets that has been in business since 1994.

Q2: What kind of products does Rugs USA sell?

A2: Rugs USA sells a wide variety of area rugs and carpets in both modern and traditional styles. They also offer a range of accessories such as rug pads, binding tape, and rug cleaners.

Q3: Does Rugs USA offer shipping?

A3: Yes, Rugs USA offers free shipping on orders over $45. They also ship internationally to over 150 countries around the world.