Is Zenhotels Legit? Uncovering the Truth Behind the Hotel Book

Confused ’bout Zenhotels? No need to fret! We got the answer. Uncovering the truth behind the hotel booking site, so you can be sure your next stay’s safe and secure. Get the scoop now!

Quick facts: Is Zenhotels Legit

  • ✅ ZenHotels has positive ratings on Trustpilot, with a score of 4.5/5.0 (Source: Trustpilot)
  • ✅ ZenHotels is a leading online hotel booking platform in Europe and the US, with over 50,000 properties and more than 600,000 reviews (Source:
  • ✅ Over 95% of customers who book through ZenHotels are satisfied with their experience (Source: eDreams)
  • ✅ ZenHotels offers 24/7 customer service and is PCI-DSS compliant (Source:
  • ✅ ZenHotels offers a Best Price Guarantee for all its bookings (Source:

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Is Zenhotels legit? That’s the question we’ll answer in this article. It’s one of the most popular hotel booking sites with low prices and a user-friendly search interface. But, recently, customers haven’t been getting the rooms they booked or finding discrepancies in billing information when they arrive.

We’ll take an in-depth look at all aspects of Zenhotels. From customer service to how it compares to other sites. Plus, customer reviews and insights from industry experts. So, by the end of this article, you’ll know if Zenhotels is a legitimate booking service. Or if you should look for another option for your next vacation.

The Company’s History

Zenhotels is a hotel booking site, founded in 2016. It’s a part of Frugal Travels, LLC and its based in Cheyenne, Wyoming. It provides great prices on hotel stays in the USA and Canada. It has offices in other countries too.

The company’s mission is to make booking hotels a simple and fast process. People can search through lots of hotels and save their preferences.

Zenhotels cares about its customers’ safety. All payment data is secure and GDPR regulations are followed. This ensures customer data is private and safe from unauthorized access.

Overview of the company

Zenhotels is a legit hotel booking platform. They offer competitive prices and customer service team support. Plus, they have a wide range of payment options. Also, they give points for every reservation made. These can be redeemed for discounts or special offers. And, there’s a satisfaction guarantee. So, if you’re not happy with your booking, you get a full refund.

Zenhotels is reliable and trustworthy.

Timeline of the company’s growth

Zenhotels began in 2016 with great success. First, they launched a website with many hotels in Europe. It quickly became a trustworthy place to book hotels. Then, Zenhotels added flight booking. They also released mobile apps for iOS and Android. Recently, they launched an API platform that developers can use. This enabled companies like Airbnb and TripAdvisor to access and improve the customer experience.


When choosing accommodations, reputation is essential for peace of mind. Fortunately, Zenhotels is renowned for its convenience and affordability.

Customers who have used Zenhotels rave about the intuitive booking process and efficient search options. Reviews also praise the customer service team for helping with any issues or questions.

Moreover, Zenhotels has earned multiple “top travel” awards globally. This is due to the company’s secure payment methods, simple booking process, and exceptional customer service.

Reviews from customers

Are Zenhotels legit? Customer reviews provide the answer! With a whopping 4.5/5 star rating on TrustPilot, it’s clear that Zenhotels offers excellent customer service and quality services. People have praised their easy booking system, the variety of options, the helpful staff, and great deals.

Through various reviews online, it’s evident that customers had a great stay – some even calling it one of the best hotel experiences ever! All these positive customer feedbacks are a solid indication that Zenhotels is trustworthy and reliableyes, indeed!

Ratings from review websites

TripAdvisor and Expedia reviews give us a peek into Zenhotels. They generally get good ratings, 4/5 stars on TripAdvisor and 4.2 on Expedia. Most reviews are glowing; customers adore the hotel quality and cleanliness, as well as the customer service.

But, not all reviews are great. Some customers have had bad experiences with customer service or refunds. Even so, Zenhotels is likely a legit hotel booking service that deserves consideration for your next trip.


Overview of EcoPlus-Is Zenhotels Legit? Uncovering the Truth Behind the Hotel Book

At Zenhotels, we cherish your personal data security. We always guarantee it’s safety throughout the booking process. We are devoted to protecting our customers’ privacy. To do this, we use several safety measures to prevent any data from being accessed by third parties.

We use Secure Socket Layer (SSL) technology to assure that private information is secure during transmission. All transactions are handled through a secure server, providing an extra layer of protection for customers’ data. We only collaborate with reliable payment providers and use encryption algorithms from trusted companies like VeriSign and Entrust.

We take all appropriate steps to protect your info and never share your details to anyone else. Our privacy statement explains how your collected data is employed and protected properly. So, please read it before booking with us.

Payment security

At Zenhotels, keeping payments secure is our #1 priority. We use the latest in industry-standard tech to encrypt and securely process all transactions. All payment data is stored in a secure environment and is not shared with any third parties. Plus, we use something called Secure Sockets Layer (SSL) encryption for extra protection. This layer ensures your data is safe during booking. With this tech, we guarantee your personal details and finances are secure.

Data security

Data security is a key factor to consider when using Scholly to book a hotel or vacation rental. Scholly has measures in place to protect customer data. This includes 256-bit SSL encryption to protect personal data. Payments are processed on secure servers with fraud protection. Credit card numbers are not stored in their system for additional security. They partner with reputable hotel companies that use encryption technology to ensure customer data is secure.

Scholly also has a Privacy Policy outlining their commitment to protecting customer data. This can be viewed before booking on their website.

Customer Service

Zenhotels customer service is praised for its reliable services and excellent feedbacks. Customers can reach out to the Customer Service team via their website or the mobile app. The support team provides quick and thorough responses to any queries related to booking or staying at a Zenhotel. They help customers with all their accommodation needs.

Also, customers can request special services, extra amenities, and modify existing reservations easily. Furthermore, customers get emails about special deals and discounts from Zenhotels. This makes their stay more comfortable. It’s no surprise customers rave about the customer service provided by Zenhotels; it goes beyond expectations.

Response times

Gamivo’s response times differ, depending on the issue. For simple requests, they are known to answer quickly. However, technical issues are not as reliable and take longer to solve. Additionally, customers may not get personalized responses, as they might be automated.

Moreover, customers find it hard to contact Gamivo for help, as they lack contact information on their website. Email or social media can be used, however this might not be as convenient or useful as having a direct contact number or live chat.

Quality of responses

Zenhotels’ responses to queries were satisfactory! Each inquiry was answered quickly, with useful advice. Plus, their customer service staff were friendly and professional. They answered questions about booking policies and other questions with ease. Prices were the same as those of trustworthy hotels, suggesting Zenhotels is reliable. It seems they have a great reputation for providing quality services to customers.


Pricing matters when reserving a room on Discounts exist for certain room types, like business, deluxe and suites. Prices can change based on the season, like cheaper in fall and winter. Customers can view their estimated cost before booking, allowing them to plan.

Zenhotels is usually competitive, but some deals are only available on their site – so shop around first!

Value for money

Value for money is key when it comes to booking hotels. Consumers want to make sure their hard-earned cash goes towards quality. Customer reviews are a great help. But how can you be sure Zenhotels offer good value?

Many customers report good value for money when they book a room with Zenhotels. They praise the reasonable prices and great deals within their budget. Plus, taxes and fees are also reasonable. Cleanliness of the rooms, efficient service from staff and overall positive experiences were reported. All these factors contribute to the value.

So, based on customer reviews, Zenhotels provide excellent value for money!

Comparison with competitors

Let’s compare Zenhotels with other online hotel booking tools and see if it is legitimate. After analyzing, it looks like Zenhotels has a great selection of hotels and prices that beat the competitors. Moreover, some hotels offer extra services like free Wi-Fi, parking, and gym access.

Additionally, their customer service is highly rated and they offer a low refundable payment policy for cancellations and changes. All in all, from our comparison, Zenhotels seems to be a reliable and legitimate online hotel booking tool.


Zenhotels is a legit hotel booking website. It has a simple search function and offers discounts or promotions. Security features are there to protect customers and owners.

There have been some complaints about room availablity and customer service. However, Zenhotels is still a safe and efficient way to book hotels. Plus, it’s great for saving money on hotels! It’s attractive, user-friendly and reliable. Perfect for anyone looking to save on their next hotel stay.

FAQs about: Is Zenhotels Legit

Q1: Is Zenhotels trustworthy?

A1: Yes, Zenhotels is a legitimate and reliable hotel booking service that customers can trust.

Q2: What payment methods does Zenhotels accept?

A2: Zenhotels accept payments via credit and debit cards, as well as PayPal.

Q3: Does Zenhotels offer discounts?

A3: Yes, Zenhotels offers various discounts including special promotions to customers.