Is Zavvi Legit? Uncovering the Truth Behind the Retailer

Worrying ’bout buying online? Want to know if Zavvi is real? This article’ll show you the truth. So, you can make good decisions with your money.

Quick facts: Is Zavvi Legit

  • ✅ Zavvi is one of the largest UK entertainment retailers, with over 4 million customers –
  • ✅ Zavvi has a 4.8/5 rating on TrustPilot, with over 25,000 reviews – TrustPilot
  • ✅ Zavvi has been featured on the BBC, The Guardian, and The Independent for their excellent customer service – BBC, The Guardian, The Independent
  • ✅ Zavvi is a part of the The Hut Group, which is a leader in online entertainment – The Hut Group
  • ✅ Zavvi is a highly recommended online retailer from customers and experts alike – Money Saving Expert, The Sun, Trusted Reviews


Is Zavvi Legit? That’s the question this article seeks to answer. Zavvi is an online retailer based in the UK, but it ships to 150 countries around the world. It sells video games, DVDs, CDs, toys and electronics. Over the years, it’s become a popular choice for shoppers looking for discounts.

To uncover whether Zavvi is a legitimate retailer, let’s look at its:

  • History
  • Customer reviews
  • Product quality
  • Pricing structure

History of Zavvi

Zavvi is a UK/Ireland retailer. They sell video games, DVDs and Blu-rays, merchandise, items from franchises such as Star Wars and Marvel, steelbooks, vinyl records and gaming accessories. It was founded in 2007 by Richard Branson. He had to sell it after Virgin Megastores collapsed due to competition from online stores.

Zavvi was sold on again in 2009 to The Hut Group. THG have gone on to buy I Want One Of Those (IWOOT) and Myprotein, as part of their brands.

Since 2007, Zavvi has changed with new technology. They also keep up with customers’ needs and preferences. Zavvi is now famous in the UK for home entertainment products. They offer a price match guarantee, so customers can get the best deal.

Company Overview

Zavvi is an English retailer focused on home entertainment items such as games, DVDs, and Blu-rays. It also has a variety of clothes and accessories. It was established in 2004 and is located in Manchester, England. There are stores across the UK and also an online site for buying. Free shipping is available on purchases of a certain value.

The company maintains high standards for customer care. Its customers are guaranteed a safe, secure, and trustworthy experience. Additionally, there is a great returns policy if you are not content with the order or need to do a return for any reason. Discounts and various payment options are presented so customers can pick the one that fits them best. Zavvi is devoted to offering quality products at affordable prices and excellent customer service.


Zavvi is one of the UK’s most renowned retailers. They sell a wide range of products, from clothes to DVDs and books to games. Their prices are low and they offer exclusive items that can’t be found elsewhere.

Some customers are concerned about Zavvi’s safety and security. Are they legit? Is there a risk of receiving counterfeit products?

This article will provide an overview of Zavvi. We’ll give you the origin story and customer reviews. Plus, we’ll answer your questions about shipping, returns and more. So, you can make informed buying decisions with confidence.

Customer Reviews

Customer reviews are essential when assessing the validity of a shop. Reviews from those who already shopped in Zavvi show us their shopping experience. To learn about Zavvi, reading their customers’ reviews is best.

Each person has a different view about their Zavvi experience. But, by looking at more reviews, we can get a clear picture. People’s testimonies tell us about delivery times, product prices, return policies, customer service, and more. We can evaluate if Zavvi is a genuine retailer that offers good products and services by combining all this info.

Positive Reviews

Positive reviews are important when deciding if an online store like Zavvi is legit. You can find reviews for Zavvi, both good and bad, on many websites. Reviewers often mention delivery times, customer service, product quality and ease of use. Most reviews are positive, so customers seem to be happy with the store. Prices are good and there’s a wide range of products.

The reviews suggest that Zavvi is a legitimate retailer, with lots of options and discounted prices.

Negative Reviews

Willa Pay, an online payment service, has been given some bad reviews. Customers said customer service was lacking and there is no customer support phone number. Waiting days or weeks for an answer via email or social media was noted. People also said payments had been delayed or not received at all.

Additionally, customers said the security of their accounts was not satisfactory. They also mentioned that Willa Pay’s terms and conditions were hard to comprehend. This led to difficulty in getting help after buying something with Willa Pay. Lastly, the fees charged by Willa Pay were said to be too high when compared to other payment services like PayPal or Venmo.

Shipping and Delivery

Introduction-Is Zavvi Legit? Uncovering the Truth Behind the Retailer

Choosing a retailer? Zavvi’s got you covered! They offer free and paid shipping options for European, UK, Irish and some international locations. Go for Royal Mail or DPD for UK orders and get your stuff in 3-5 business days. Free shipping is available on orders over £20 in the UK, and standard shipping for other orders costs around £3. For international orders, Zavvi provides free delivery on orders over €50 with a delivery time of 3-10 business days depending on location.

If you’re not happy with what you got, no worries! Zavvi’s got one of the best returns policies around – return any products within 30 days of purchase and receive a full refund as long as they remain in their original condition. Plus, tracked shipping is available for every order so you can easily keep an eye on your parcel. So go with Zavvi – they’re reliable when it comes to shipping and delivery!

Delivery Times

Looking into Zavvi, delivery times are a main factor customers consider for its legitimacy. Dan Goodin from Ars Technica investigated and found orders fulfilled 2-3 days usually. However, some waited up to 12 days. On average, delivery times are 2-5 days.

Zavvi appears legit! Customers reported mostly positive experiences and no major issues. As long as you understand what you’re getting, it should be fine.

Shipping Costs

Shop with Zavvi and you have several delivery options. Domestic delivery is cheap. Standard delivery takes 2-5 business days and costs £3.95. International orders at Zavvi are also affordable, costing between £4.95-£14.95. Tracking? Just pay £1.00 extra. Plus, create an account and get free shipping on orders over £25 within the UK! Amazing savings when shopping online!

Payment Options

Zavvi is a legit online shop. It has many payment options. Visa, MasterCard, American Express and Maestro debit/credit cards are all accepted. Plus, PayPal comes with an extra fee of 3%. Cash on Delivery (COD) is also offered but only for orders up to £150 and with a £2.50 fee. You can also opt for digital gift cards instead. They last 12 months after purchase and can be used anytime during the validity period.

Credit Cards

Credit cards are a great payment option when you shop online. Lendio partners with major credit card companies to offer customers credit cards to buy from Zavvi and other stores. Review the terms and conditions before you get a credit card from Lendio. The website has a simple application process. It accepts Visa, Mastercard and Amex.

Some cards may have an annual fee. Others may require fees when issued or used. Many of these cards provide rewards programs and cash back offers. When you apply for a Credit Card through Lendio, your data is safe.


Zavvi is an online retailer that accepts PayPal. PayPal is an online payments platform that keeps your financial info safe. You can use PayPal to buy from Zavvi without having to share your credit card or bank details.

Once you pay, Zavvi will process your order. Shipping is via Royal Mail from its UK warehouse if you’re in the UK. Other countries get DPD/UPS. Shipping costs change depending on size and weight of item. To find out more, go to our shipping page.

Returns and Refunds

Returns and refunds are important when shopping at Zavvi. Customers can return items up to 30 days after ordering for an exchange or refund. Faulty items can be returned with a warranty-eligible repair or exchange. For items not as described, customers can get a full refund within 14 days.

Zavvi takes customer satisfaction seriously and provides an easy and reliable process for returning unwanted or faulty items. Customers can trust Zavvi’s returns and refund policies.

Return Policy

Zavvi has a generous return policy that allows customers to return items within 28 days of receiving them. All items must be in original condition, with all tags and packaging still attached. If an item is returned after 28 days, Zavvi may not refund it or offer an exchange. Those who bought items with a promotional code will receive a refund for the net value (amount spent minus discount).

Zavvi also offers an in-store returns policy for customers close to one of its stores. Refunds will always be sent back to the original payment method used when ordering, unless otherwise agreed between customer and retailer.

Refund Policy

Zavvi provide a hassle-free refund policy. UK customers have 14 days to return items for a refund. This is in line with the Consumer Contracts Regulations. Goods may be exchanged within 28 days if they are faulty or damaged. Zavvi accept product returns outside of these times if there is proof of purchase.

Free returns services are offered in the UK via Collect Plus. Customers can print off a pre-paid label and drop products off at their nearest Collect Plus store. This is great for those who don’t have access to an independent courier when returning non-faulty items.


Zavvi is legit! It offers a diverse range of products at competitive prices. Plus, you can shop safe, with secure payment methods and customer service. Deals and discounts are available to boot. The brand’s reputation means you can expect top-quality items.

It’s no surprise why so many people shop at Zavvi: fantastic products at great prices. Plus, the reliable customer service is a bonus. It’s easy to see why this retailer is so popular.

FAQs about: Is Zavvi Legit

Q: Is Zavvi Legit?

A: Yes, Zavvi is a legitimate online retailer of entertainment products. The company has been trading for over 10 years and has an excellent reputation for customer service.

Q: What payment methods does Zavvi accept?

A: Zavvi accepts payment from a wide variety of methods including major credit cards, PayPal, and Amazon Pay.

Q: Does Zavvi offer free shipping?

A: Yes, Zavvi offers free shipping on orders over £20 within the UK.