Is Viator Legit? Find Out What You Need to Know

Thinkin’ ’bout bookin’ with Viator? You’re not alone! They offer great bargains and easy-peasy travel plans. But is Viator legit? We got the 411 for ya! Read on to find out what ya need to know.

Quick facts: Is Viator Legit

  • ✅Viator is a TripAdvisor company and has been providing experiences since 1995 – TripAdvisor
  • ✅Viator was named one of the Top Travel Sites by PC Magazine in 2015 – PC Magazine
  • ✅Viator offers over 100,000 experiences worldwide – Viator
  • ✅Viator was the first online provider of tours and activities – TripAdvisor
  • ✅Viator has an A+ Rating from the Better Business Bureau – Better Business Bureau


Is Viator Legit? You want to know. Viator is an online marketplace for booking travel experiences. From city walks to helicopter rides, there’s a range of activities. But how do you know if Viator is safe? Can you trust the company? Are the prices good?

In this guide, you’ll get the facts. We’ll tell you about Viator’s history and customer service. And we’ll tell you what travelers say. Plus, you’ll find tips to save money when you book through Viator. So read on and find out if Viator is legit!

What is Viator?

Viator is an amazing website for travelers! It offers tours, activities, and attractions in over 2,000 destinations. It’s part of the Tripadvisor family. Viator just focuses on activities. They verify local suppliers for safety and security. Plus, their products come with the Viator Low Price Guarantee. If you find a lower rate elsewhere, they’ll give you double the difference back!

Customers can also read reviews from other travelers before buying. This way, they can make an informed decision.

What services does Viator offer?

Viator is an online travel company. It offers customers a range of services:

  • Book activities, attractions, and tours.
  • Research and book activities for destinations around the world. Categories: sightseeing tours, water sports, outdoor adventures, food & beverage experiences, events & concerts, and transportation services.
  • Viator also gives safety advice.
  • Plus, plan travels with tips on what to do.
  • Plus, exclusive member discounts and deals from local hotels, restaurants, and attractions.
  • Book via the website or mobile app.

Is Viator Legit?

Is Viator legit? It’s a reputable travel company with over 25 years in the business. Owned by TripAdvisor, they offer tours, activities and experiences across 2000+ destinations. Their payment protocols include SSL encryption and PayPal.

The company is committed to high quality experiences at an affordable price. All suppliers must meet strict quality criteria before being allowed to sell. Plus, a full refund guarantee if the tour or activity doesn’t meet expectations.

Viator’s safety measures

Viator is devoted to safety and security for all its customers. They observe tight safety regulations and collaborate with experienced local tour operators to guarantee customers’ safety. All tour providers are examined, audited, and monitored to make sure the highest safety standards are kept.

Moreover, Viator has added some features to keep their customers secure while on tour. These include contactless payments, temperature checks on arrival, and face coverings. They also have rules about the max group size for each tour. Viator is continuously monitoring CDC guidelines and updating these measures as needed to protect their guests.

In the end, Viator is committed to furnishing travelers with a safe, secure, and delightful experience on every trip.

Viator’s customer reviews

Viator’s customer reviews give a great idea of the company’s services. By understanding what customers say, potential customers can decide if they want to book their trip with Viator. It’s important to keep in mind that some reviews might be biased, either good or bad. Also, reading reviews from multiple sources is better than relying on just one.

Pros: Reading Viator’s customer reviews helps potential customers know what to expect when booking with them. Many of these reviews are sincere and give quality info about Viator’s services from people who’ve used them before.

Cons: Some reviews on Viator could be biased, either positively or negatively influencing customers’ opinions. A company can’t guarantee perfect service for everyone, so some bad opinions and experiences are normal; however, the overall picture of the company should still be positive.

Viator’s financial security

Viator is a business you can rely on for financial security. It has an A+ rating from the Better Business Bureau and a 4 out of 5 stars score on Trustpilot. Plus, their payment system protects credit card information. And if there’s ever an issue with a booking or tour, their 24/7 customer support team is there to help. All these factors make Viator a trustworthy and secure platform for travel needs.

Pros and Cons of Using Viator

Viator is a well-known travel and booking site. It helps travelers book tours, activities, and attractions from around the globe. Convenience is one advantage: you can compare prices and find the best deals. Viator has great customer service if anything goes wrong. The downside is that experiences may be more costly than those booked directly or through another online platform.

  • Viator might not be available in some countries. Check before booking.
  • You have no control over changes once booked.
  • Read reviews before using Viator.


Viator is a legit travel company offering customers lots of experiences – from day trips to sightseeing tours, and activities. Book with Viator and gain access to offers, discounts and savings not available when booking directly with the third-party provider.

Plus, they offer a cancellation policy – customers can cancel free up to 24 hours before their trip.

Viator also acts as a middleman between the customer and the activity provider. They provide customer service support if any issues arise.

Moreover, they offer peace of mind insurance in case something goes wrong on tour. This ensures customers have confidence as they explore the world.


Considering Viator for your travels? There are some cons to know about. Customers have complained of slow customer service response times and difficulty finding phone numbers. They have also reported missing information about products and services on the website. Plus, travelers can’t always cancel tours or activities with Viator. Prices and availability may not be up-to-date either. This can mean trouble getting a refund if an activity is canceled or prices change.

Despite these cons, Viator is usually considered safe and legit. Consider the cons before booking:

  • Slow customer service response times
  • Difficulty finding phone numbers
  • Missing information about products and services
  • Cannot cancel tours or activities
  • Prices and availability may not be up-to-date


Conclusion-Is Viator Legit? Find Out What You Need to Know

Viator is a legit company which offers many travel and tour options. It is also supported by TripAdvisor, a renowned travel name. But, like other companies, there are risks. Prior to booking a service via Viator, it’s wise to do some investigation.

Make sure you trust the safety and quality of what they provide. Also, check out customer reviews and ratings to get an idea of Viator’s services. By doing your research, you can be sure you are getting the best possible travel experience.

FAQs about: Is Viator Legit

Q1: Is Viator a legitimate travel company?

A1: Yes, Viator is a legitimate travel company that has been in business since 1995. They are a trusted source for planning and booking tours and activities around the world.

Q2: Is Viator safe to book with?

A2: Yes, Viator is a safe and secure website to book tours and activities. They use a secure payment system and their customer service team is always available to help.

Q3: Does Viator offer refunds?

A3: Yes, Viator does offer refunds for tours and activities that are cancelled for any reason. Please refer to their cancellation policy for more information.