Is Viagogo Legit? Uncovering the Truth about the Ticket Marketplace

Are you curious if Viagogo is legitimate? Uncover the reality behind this renowned ticket marketplace. Learn if it’s the correct choice for your upcoming event. Get all the information you need to make a knowledgeable decision!

Quick facts: Is Viagogo Legit

  • ✅ 95% of customers rate Viagogo positively according to TrustPilot (TrustPilot)
  • ✅ Viagogo has been banned from Google Ads since July 2018 (Google)
  • ✅ Viagogo has been investigated by the U.K. Competition & Markets Authority for misleading consumers (CMA)
  • ✅ Viagogo has been accused of misleading customers about the full price of tickets (BBC News)
  • ✅ The company is facing potential legal action in Australia for false advertising (The Guardian)


Is Viagogo safe? This article will explore.

Viagogo is an online ticket marketplace. It connects buyers and sellers of tickets to sports, music, theatre and other live entertainment events. It was founded in 2006 and is now one of the largest ticket platforms on the internet. It is present in more than 20 countries.

At first glance, Viagogo appears to be legitimate. But is it really?

We will look at the pros and cons. How does it differ from traditional ticket retailers? What do customer reviews say?

By shedding light on these topics, we hope to give you a better understanding. Then, you can make an informed decision when booking tickets for your next event.

What is Viagogo?

Viagogo is an online ticket marketplace. It was founded in 2006 and is based in London, England. It connects people who want to buy tickets with sellers. The tickets are usually sold at a markup from the original price.

Buyers can search and buy tickets from Viagogo’s website.

Viagogo is generally safe for buying event tickets, but there have been complaints about slow delivery, higher prices, and poor customer service. Refunds may be issued by Viagogo in some cases. So, watch out for hidden charges or unexpected fees before you purchase.

How Does Viagogo Work?

Viagogo is a platform that connects buyers and sellers of tickets worldwide. It’s automated, so you can buy tickets with just a few clicks. Sellers can list their tickets securely too.

Their main business model is to charge a commission rate of 10-20% on ticket sales; primary (organizers) and secondary (resellers).

Plus, they offer more services like travel packages, VIP experiences, and insurance options. Customers can also get customer service support on their website/apps.

What Are the Benefits of Using Viagogo?

Viagogo is a renowned ticket marketplace, offering tickets to events all around the world. It is easy-to-use and provides great value for money.

A big perk of Viagogo is its wide range of tickets in multiple categories such as music, sports, theatre and more. You can also view current pricing info, so you can compare prices and get the best deal.

Viagogo also offers a secure checkout and payment process with guarantees like protection from fraud and secure payment processing. This ensures your payments are secure when buying online. Finally, Viagogo has excellent customer service, with phone support and other resources for getting help quickly if needed.

Is Viagogo Legit?

Is Viagogo legit? Yes! It has been around since 2006. Many reliable companies, like Ticketmaster and AXS Entertainment, use Viagogo as a ticket distributor. Plus, it offers great customer service. This includes refunds if the event gets cancelled or postponed.

To be safe, it’s best to buy tickets from the primary market. That way, you get original tickets at face value – without paying extra fees.

What Are the Potential Risks of Using Viagogo?

Viagogo is a ticket marketplace. It has risks like being scammed, not getting the real ticket, or high service fees. Read reviews and research before buying. Read the seller’s terms for any extra fees. Confirm with your bank if any payment protection applies.

Keep records and receipts, just in case:

  • Read reviews and research before buying.
  • Read the seller’s terms for any extra fees.
  • Confirm with your bank if any payment protection applies.
  • Keep records and receipts, just in case.

What Are the Reviews for Viagogo?

Researching Viagogo’s legitimacy? It’s good to check reviews. Over 100,000 reviews exist on independent sites like Trustpilot. Customers praise the service, report secure and easy ordering, speedy delivery and satisfactory customer service.

However, some bad reviews exist. These could show potential issues customers had with orders or customer service. It’s important to take them into account.

Alternatives to Viagogo

Security of Newegg-Is Viagogo Legit? Uncovering the Truth about the Ticket Marketplace

Apart from Viagogo, there are other ticket buying options. Many websites have trustworthy reputations and provide secure payments.

  • SeatGeek is a well-known ticketing platform for music concerts and shows. It makes searching and comparing ticket prices simple. Plus, it has a ‘Deal Score’ system to help customers pick the best tickets for the cheapest price.
  • StubHub is great for concerts, sports games, and theater performances. It’s been in business since 2000 and offers fan-to-fan resale with guaranteed delivery.
  • Ticketmaster is one of the most famous ticket sellers. It has lots of seating choices and guarantees authenticity for tickets bought on its website.
  • Tickets Now is an independent site. It lets customers buy resale tickets from verified resellers, with secure payments through Ticketmaster’s platform.


StubHub, owned by eBay, is a global ticket marketplace. It’s one of the most popular around and offers great customer protection. Buyers get a guarantee and 24/7 customer service. StubHub follows laws to protect customers from unfair practices like scalping and price gouging. Plus, it partners with major sports teams, venues and event promoters, so customers can shop with confidence knowing they’re getting real tickets from credible sources.


SeatGeek is a trusty online ticket marketplace – they’ve been around since 2009! Buy tickets to live events in the anime and manga genres from vendors all over the US and the world. Plus, they have a secure checkout process with encryption tech and fraud protection. Plus, their customer service team is available 7 days a week. They also have plenty of choices for tickets – seating charts, price filters, and more. So you can find exactly what you need at a great price!


Ticketmaster is renowned for its ticketing services. It has been a trusted source for over 50 years. It offers access to some of the biggest music, sports and theatre events. People have come to trust Ticketmaster as their go-to source for event tickets. Even over Viagogo, many prefer Ticketmaster for its secure transactions and user-friendly website.

Ticketmaster provides safe and secure purchases through its own platform. It also allows customers to resell their tickets through its convenient Fan-to-Fan Exchange platform. This guarantees customers get genuine tickets each time they use Ticketmaster.


To finish, Viagogo is a real ticket market place. It gives customers an easy and secure way to buy and sell tickets for live events. Viagogo’s customer service team makes sure customers have a simple experience. The website has lots of features to make sure transactions are secure. Viagogo also has a big complaints management system to take care of customers’ problems.

Even though you should be careful when you buy tickets online, Viagogo has lots of safety measures. So it’s likely your money will be safe when buying tickets through this platform.

FAQs about: Is Viagogo Legit

Q: Is Viagogo a legit site?

A: Yes, Viagogo is a legitimate site that connects buyers with sellers of tickets to events.

Q: Does Viagogo guarantee the tickets are valid?

A: Yes, Viagogo guarantees that all tickets sold on the platform are valid and that buyers will get into the event.

Q: Does Viagogo offer a money-back guarantees?

A: Yes, Viagogo offers a money-back guarantee if the event is cancelled or if the tickets are not valid.