Thinking of TTEC for a job? Unearth the truth to decide if it’s legit and worth going for. You deserve to know if this company has your back. Get the facts you need to make a wise decision.
- 1 Introduction
- 2 Company History
- 3 Services
- 4 Legitimacy
- 5 Conclusion
- 6 FAQs about: Is Ttec A Legit Company
Quick facts: Is Ttec A Legit Company
- ✅ TTEC is a leading global provider of customer experience, engagement, and growth solutions with 39,000 employees in 19 countries – Forbes
- ✅ TTEC was founded in 1982 and has since grown to become one of the largest customer experience companies in the world – TTEC
- ✅ TTEC was awarded a 2020 Stevie Award as Best Customer Service Company of the Year – Stevie Awards
- ✅ TTEC has been listed in the Forbes Global 2000 list for seven consecutive years – Forbes
- ✅ TTEC has been recognized as one of the Best Places to Work by Glassdoor – Glassdoor
TTEC is an international leader in customer service, digital progress and tech solutions. Established more than two decades ago, we provide businesses worldwide with fresh ideas to make their customer experiences better.
At TTEC, we think customer service should be easy and productive. We give our customers a selection of services, including digital call centers and customer service optimization and analytics. Our experts collaborate with companies to create bespoke customer experiences tailored to each individual’s needs.
From our tech-powered call centers to our advanced digital options, we strive to help clients succeed in the ever-changing customer service arena. In the end, we believe that businesses will be most successful when they focus on giving amazing experiences to their customers – something TTEC has always been passionate about.
Overview of TTEC
TTEC is a big player in customer experience, tech, and BPO. They help companies around the world to give better service, increase their business, and reduce costs. Services include contact center ops, analytics and insights, digital transformation and automation, robotic process automation (RPA), interactive voice response services (IVR), and more.
For payment, customers can use check or credit card. Those paying by check need to meet a minimum purchase amount first. To pay by credit card, an authorization form must be filled out.
TTEC, also known as TeleTech Holdings, Inc., is an American customer experience technology and services company. It was founded in 1982 and is publically-traded. They are headquartered in Englewood, Colorado.
The company started in 1982 when Ken Tuchman created it as TeleTech Corporation. They provided business process outsourcing to local businesses in the Denver area. Later, TeleTech expanded by buying foreign companies that specialize in contact centers and related technologies.
TTEC now serves a variety of industries. These include:
- Technology & Communications
- Financial Services
- Retail & Ecommerce sectors.
They have a global network of over 50 multilingual service centers spread across 20 countries.
Established in 1982
TTEC, or TeleTech Holdings, is an international customer experience tech and services company. Founded in 1982, it offers on-site and remote solutions. These include digital consultancies, data-driven sales automation systems, analytics and insights for optimizing customer journeys.
With offices in over 50 countries, TTEC is a leading provider of outsourced omnichannel customer experience management services and tech. It has earned a positive rep from customers by providing reliable service and customized solutions. TTEC has become a leader in their field, due to their commitment to customers’ success.
Expansion and growth
TTEC has been a trusted business since 1982. They offer customer service and technical support services, and hire over 50,000 people around the world. They’ve kept growing and developing. As an example, they recently bought LiveOPS, which offers virtual customer service agents for 24/7 customer support.
Moreover, TTEC created specialty software programs to help businesses better serve their customers. These credentials and the increasing workforce prove that TTEC is a legitimate company.
TTEC is a global corporation which gives customer experience tech, consulting, and outsourcing. They provide customer service solutions to businesses globally. With 40+ years of experience in digital and customer service, they are devoted to finding the right solutions for customer service needs.
TTEC offers services for better customer experience, such as:
- Call centers
- Help desk systems
- Omnichannel contact centers
- AI chatbots
- Digital transformation solutions
- Integrated technology platform for B2B ecommerce and digital marketing support
- Language services to serve customers in their native language
- Cloud-based infrastructure to enable clients to use the most up-to-date tools
Customer experience services
TTEC is a customer experience services company that is dedicated to helping businesses provide awesome customer service. They specialize in providing clients with solutions like contact center services, automation, reporting, digital marketing strategy, and analytics. By joining their knowledge in customer service with high-tech, TTEC creates custom solutions for businesses of all sizes.
TTEC has a great portfolio of global clients from many industries such as banks, retail stores, healthcare organizations, governmental agencies and more. Be it providing call support for hospitals or making automated workflows for banks, TTEC is always aiming to achieve the best customer experience. As well as their customer experience services and tech solutions, TTEC also provides consulting services to help companies improve their existing processes and enhance their operations.
TTEC is an international tech firm offering services and solutions. They specialize in customer experience, engagement and digital solutions. AI, AR and analytics are their advanced technologies they employ to drive customer engagement, increase efficiency and improve the experience.
TTEC has numerous locations spanning 25 countries worldwide. From Fortune 500 companies to small businesses, their clients benefit from their technical solutions which aid them in streamlining operations and maximizing growth. Technology services include; software development, application deployment & customization, system integration & migration, IT consulting & testing services. Plus, they offer solid security solutions to protect customers’ sensitive data whilst providing easy access to applications and databases.
TTEC is a business consulting firm that offers services to companies in all industries. From marketing to technology upgrades, the company provides guidance for businesses to reach their potential. They specialize in customer experience, security, and business strategy.
TTEC has offices in North America, Asia Pacific, Latin America, and Europe, making them global.
When working with TTEC’s consultants, you have the advantage of industry specialists. They have solid relationships with other key players in the market. The team at TTEC provides direct support from experienced professionals. Services are tailored to help you drive efficiency and innovation across multiple locations and countries.
Legitimacy is essential to judge a firm’s credibility. To assess TTEC’s legitimacy, we must view its history. TTEC is an international tech and services business in the customer experience space, with over 30 years of expertise in the industry. It spans multiple channels, from voice to chat, video, and digital. TTEC has earned respect from customers and peers, due to its success in offering quality customer service for Fortune 500 companies.
Plus, TTEC is certified by multiple major organizations, like ISO 27001 (information security management), ISO 22301 (business continuity management), and SSAE18 SOC 1 Type II (service organization control). It is also part of The ICMI Contact Center Coalition and has been named a Top Workplace by The Denver Post for five consecutive years. These credentials suggest TTEC is a legitimate company, dedicated to delivering premium customer service solutions to businesses worldwide.
The Better Business Bureau (BBB) aids people in spotting trustworthy businesses. It looks at businesses’ promises and advertisements, and how they handle customer complaints. To get accredited, companies must meet the BBB’s requirements.
TTEC is delighted to possess an A+ rating from the BBB. They have done this by promising excellent customer service. So, shoppers can trust that TTEC is genuine and offers top-notch customer service.
Reviews and ratings
When analyzing customer reviews, user ratings and reviews are the best source. People often post about their experiences with a company on social media and review websites.
TTEC has an average of 4.2 stars out of 5 from 38 customer reviews from platforms like Glassdoor, Indeed, BBB, Trustpilot, and others. Most of these ratings are positive. Customers shared their satisfaction with the customer service they received from TTEC representatives. Plus, they praised the good pay rate and flexibility of the job.
This kind of positive feedback reinforces TTEC’s commitment to delivering quality services. It also shows legitimacy in the industry. So, reviews and ratings are important for gauging a company’s authenticity.
To sum up, TTEC is a real company providing flexible jobs in customer service and technical support that can be done from home. It’s been running for almost two decades with a great record of success. The pay and benefits are competitive, making it an attractive option for those seeking part-time or full-time work. Plus, TTEC has a strong commitment to its customer service principles and its employees.
Even though TTEC may not be the best fit for everyone, it’s definitely worth looking into if you’re searching for a remote customer service job.
Summary of findings
TTEC: Is it Legit?
A review of TTEC has taken place. It appears to be a genuine business that has been around since 1995. It is active in 13 countries, with its headquarters in the US. They offer Customer Experience Solutions, Technology Services, Digital Channels Services, and Workforce Optimization.
Also, these services are provided by well-trained personnel. Customer satisfaction ratings are good, which shows their skills in providing quality services. Hence, TTEC is indeed a legitimate organization providing products and services to many customers worldwide.
FAQs about: Is Ttec A Legit Company
Q1: Is TTEC a Legitimate Company?
A1: Yes, TTEC is a legitimate company. They are a global customer experience technology and services company that provides customer engagement solutions.
Q2: What Type of Services Does TTEC Provide?
A2: TTEC provides a range of customer experience services including customer service, technology, and analytics.
Q3: Where is TTEC Located?
A3: TTEC is headquartered in Englewood, Colorado, but they have locations in the US, India, the Philippines, and Costa Rica.