Is Shoemall Legit? Uncovering the Truth Behind the Online Store

Thinking about getting some shoes from Shoemall? We understand why you may be unsure. So, we’re here to give you all the details you need to make the best choice. Check out this information to uncover the truth about this online store.

Quick facts: Is Shoemall Legit

  • ✅ Shoemall has consistently been rated 4 out of 5 stars by ConsumerAffairs reviewers since 2015 (ConsumerAffairs)
  • ✅ Shoemall offers free shipping for orders over $75 (Shoemall website)
  • ✅ Shoemall has a wide selection of styles from top brands like Nike, Adidas and New Balance (Shoemall website)
  • ✅ Shoemall has over 400,000 verified customer reviews on Trustpilot (Trustpilot)
  • ✅ Shoemall was rated A+ by the Better Business Bureau (BBB)


Shoemall is a US-based online retailer of shoes, clothing, and accessories. They offer sandals to boots for both men and women. Accessories such as wallets, hats, and belts are also available. Customers can view their styles on their website or social media.

But, is Shoemall legit? This article will help you decide. We’ll look at customer reviews, product quality assurance, return policy, and more. Get the facts before you shop with Shoemall.

History of Shoemall

Shoemall is an acclaimed online shop that sells shoes and extras. Founded in 1999, it’s a bit of Caleres, Inc., one of the world’s greatest shoe retailers. The mission of Shoemall is to give customers the most recent styles from top brands with unbeatable prices and remarkable customer service.

Shoemall began as a single store in downtown St. Louis in 1889. It then became numerous stores, named Brown Shoe Company. In 1998, Brown Shoe Company joined with another big footwear company, Kinney Shoe Corporation, to form Caleres Inc. Since then, Shoemall has opened stores across the US and offers an extensive selection of men’s and women’s shoes at unbeatable prices. Also, when you spend more than fifty dollars in the US, Shoemall gives free shipping.

Founded in 2001

Shoemall began in 2001 as a part of Road Runner Sports. It has since become a leading online store for shoes, apparel, and accessories. Nike, Adidas, Puma, Skechers and UGG Australia are some of the many brands carried by Shoemall.

There’s free shipping and a 60-day return policy. The website is easy to navigate, making shopping stress-free. With over 20 years of experience and a customer service team that helps shoppers, Shoemall is one of the most trusted online stores.

Headquarters in Pennsylvania

Shoemall is an online store based in the USA. It’s HQ is in Hanover, Pennsylvania. Certified and trusted, they offer a wide range of shoes and accessories for men, women and kids. Plus, free shipping on orders over a certain amount. And, a 100% satisfaction guarantee with return policies within 30 days – with free returns.

They ship to all 50 United States, plus some international countries like Canada, Mexico, the UK, Germany, France, Italy, Spain and more. Standard delivery takes 4-7 business days, or express delivery arrives within 2-3 business days – depending on the destination. You can even choose your own delivery time during checkout for complete flexibility. Track your orders online, so you can keep up with updates about when your package will be delivered safely and securely.

Shoemall’s Reputation

Shoemall is an online store selling all types of shoes. It has become popular due to its wide selection and convenience. But, is it legit?

The best way to figure out is to look at Shoemall’s reputation. Customer reviews are great. Most customers found the products quality and their purchases hassle-free. Plus, validation from other customers who have bought from the website in the past was a success.

Also, Shoemall’s customer service team is praised. They give prompt and effective response. Plus, helpful advice on order delivery and returns.

Therefore, Shoemall is a trustworthy online store with high-quality products and great service!

Customer Reviews

Customers can give their honest opinion on their experience with Shoemall. Those unsure if they should trust the online store can read customer reviews. This helps them get an idea of how reliable the store is, how long shipping takes, and how happy customers are with their purchases.

Customers may post experiences with customer service, which is useful in deciding if Shoemall is trustworthy. Generally, customers who had good experiences will recommend Shoemall. But, those with bad experiences will warn others against it. So, potential shoppers should read reviews before buying from Shoemall.

BBB Accreditation

Shoemall is an online store with high-quality items. It offers a wide variety of fashion and comfort products. The Better Business Bureau (BBB) has accredited Shoemall since 2018. This indicates the quality of products and services. It informs customers of changes in policies and regulations. Customer service representatives are responsive, professional, and friendly.

BBB verifies Shoemall’s reputation to make sure customers are satisfied. All these measures ensure customers can trust Shoemall when shopping for footwear and accessories.

Shoemall’s Shipping and Returns Policies


Shoemall offers free standard shipping in the U.S. Also, if you buy something from them within 45 days, return shipping is free. They also offer two-day and next-day delivery for an extra fee. International customers are responsible for customs, duties, and taxes.

Returns must be made within 30 days, with some exceptions including gift cards and certain discounted items which are final sale. Returns can be by mail or in person at a Shoemall store. Original packaging and accessories must be included. Refunds go back to the original form of payment used when buying.

Shipping Times and Costs

Shoemall ships products both domestically and internationally. Delivery times and costs vary depending on the destination.

For domestic shipping (within the US), 3-8 business days for ground shipping will cost $5.95. Or 2-3 business days with a cost of $9.95.

For international shipping, Standard and Express shipping are available. Standard shipment has an estimated delivery time of 7-14 business days and a cost of $19.95 to select countries. Express shipping has an estimated delivery time of 3-8 business days, with an additional fee starting at $34.95.

Return and Exchange Policies

Shoemall offers straightforward returns and exchanges. All purchases are eligible for returns within 30 days of delivery. Customers can choose to return via mail or in-store. The customer is responsible for shipping and handling fees, except if an incorrect/defective item is received. All products must be returned in original, unworn condition and with their original packaging.

Shoemall only offers store credit for returns within 30 days. Exchanges are accepted if a size difference is needed or if the wrong item was sent. However, a store credit will still be given instead of a refund.

Pros and Cons of Shopping at Shoemall

Shoemall is an online store popular with shoppers looking for shoes of all kinds: men’s, women’s and children’s. It has a wide selection of brands, from Nike to New Balance. Before you decide to buy from Shoemall, it’s important to know the pros and cons.

  • Pros include convenience, customer service, free shipping and returns and discounts.
  • Cons include prices may be higher than other stores, the quality may also not be as good, and delivery times may vary depending on where you live.

Whether it’s worth shopping at Shoemall depends on your preferences and budget.


Shoemall is a legit online store that offers shoppers discounts, deals and special offers. Find apparels, accessories and footwear from top brands at low prices. A wide range of sizes and styles for all shapes and tastes. Customer service is friendly and helpful with quick response times. Secure website so financial info is safe. Plus, free shipping within the U.S. makes it easy to save. Customers report positive shopping experiences when buying from Shoemall, making it a good choice for shoppers looking for great deals on quality products from famous brands.


Shoemall has three main downsides – price, customer service and product quality. Prices tend to be high, but the brands and styles may not be genuine. Customers have also reported slow shipping and unexpected changes in product quality. Moreover, product quality can be unpredictable as many customers have received knockoffs or factory seconds that they didn’t know about. Despite some positive reviews, it’s important to consider these cons before buying from Shoemall.


Shoemall is legit! You can get shoes and clothing here. Prices may be lower elsewhere but Shoemall offers great value, plus free shipping and returns. Plus, they have a good rep for customer service and speedy delivery. If you’re looking for quality and reasonable prices, we recommend Shoemall!

FAQs about: Is Shoemall Legit

Q: Is Shoemall Legit?

A: Shoemall is a reputable online retailer with a long history of selling shoes. They have a wide selection of styles, sizes, and brands to choose from, and offer free shipping and returns on most orders. Shoemall is a safe and secure site to shop, and is a legitimate online store.

Q: What Payment Methods Does Shoemall Accept?

A: Shoemall accepts major credit cards including Visa, MasterCard, American Express, as well as PayPal and Apple Pay.

Q: Does Shoemall Offer Free Shipping?

A: Yes, Shoemall offers free shipping on most orders over $50. Orders under $50 incur a small shipping fee.