Is Mytheresa Legit? Uncovering the Truth.

Questioning if Mytheresa is legit? Uncover the facts on this luxury fashion company. From payment security to customer reviews – get the clear picture. Shopping online should bring you comfort.

Quick facts: Is Mytheresa Legit

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Mytheresa is an online fashion retailer. It was created in 2006, and now it’s popular among fashionistas looking for the newest trends. On Mytheresa you can find designer clothing, shoes, and accessories. There is also a sales section with items up to 50% off.

Still, many customers ask themselves: Is Mytheresa legit? Does it offer authentic products? This article will provide an objective review of the website, customer reviews, and feedback from reliable sources. Plus, it outlines how to make sure you buy real goods from Mytheresa.

The Company’s History

Mytheresa is a luxe fashion retailer, born in Germany in 2006. It runs an e-commerce website for top designer fashion, shipping to 130 different countries. Its main headquarters is in Munich, and it has showrooms in seven places in Europe. It sources luxury items from over 500 international brands, such as Gucci, Prada, Balenciaga and Saint Laurent Paris.

Mytheresa has physical showroom stores in Berlin and Munich. Here, customers can experience the selection of luxe products before ordering online. The company is aiming to open more spots in various countries around the world, as it continues to expand.

Founded in 2006

Mytheresa was established in 2006. It’s an online store that provides luxury apparel and accessories for men, women and kids. It ships worldwide and carries more than 200 exclusive international brands. Mytheresa is recognized for its commitment to quality luxury products at fair prices.

The website also offers its customers the convenience of having their orders delivered within 24 hours of ordering. Consequently, it’s a popular choice for people who need items quickly.

Mytheresa has an alternative payment option, Sezzle. It allows customers to purchase now and pay later with no interest installment plans. Sezzle allows customers to pay for their items in four equal payments over six weeks with no extra charges or interest fees – a great solution if you want to spread the cost of your purchase over time.

Expansion into the US

Mytheresa is a German luxury fashion retailer. In 2017, they expanded to the US. They upgraded their store, website, and customer service. Mytheresa now sells women’s clothing, accessories, and menswear for US customers.

The US location is in New York City. It’s become a top source for high-end pieces from Gucci, Prada, and more. Customers can find international pieces only found at Mytheresa from emerging designers around the world.

Acquisition by Neiman Marcus

Mytheresa was founded in 2006 and is now a renowned luxury fashion and lifestyle retailer. In October 2020, Mytheresa was acquired by Neiman Marcus, a Dallas-based department store chain. These two iconic brands united to form a larger platform, offering customers a greater selection and better service.

They provide over 200 designer collections from around the world with both online and in-store shopping options. As part of the Neiman Marcus family, Mytheresa has launched loyalty programs. These programs give customers early access to sales and discounts.

Mytheresa’s Reputation

Mytheresa has been on the rise since its launch in 2006. They’re partnered with over 500+ famous fashion labels, like Dolce & Gabbana, Balmain, and Saint Laurent. Customers can expect excellent service from Mytheresa 24/7, with personal shopping services.

The company has physical stores too! In cities such as London, Los Angeles, and Tokyo. Here, customers can see what they’re buying and be sure of their return policies. Mytheresa has an A+ rating from the Better Business Bureau and a 94% trust score on Trustpilot reviews. It’s clear that this retailer is legitimate, operating with integrity.

Customer Reviews

Customer reviews are a great way to see if an e-commerce store is legit. Mytheresa has lots of them! People comment on the quality of their products and services, and the variety of brands they offer. The company has a great reputation with customers. Most have had successful experiences ordering from them. Folks also praise the customer service team – they’re quick to help with any issues.

All in all, Mytheresa is a reputable store that customers trust and return to.

Industry Awards

Mytheresa has won lots of awards. These awards show their dedication to good customer service, quality items, and new ideas. In 2020, they got the “Best Online Store” award from Footwear News. They also got awards from Vogue and Who’s Who magazine, for being a top online luxury fashion seller.

Customers trust them because they are honest about prices and product quality. Plus, Mytheresa is one of only three luxury stores on the Which? Recommended Retailer list for 2020.

BBB Rating

The BBB (Better Business Bureau) evaluates business trustworthiness. When looking for alternatives to Redbubble, checking BBB ratings is a good way to see if companies are legitimate. Mytheresa has an A+ rating from the BBB, which is a good sign. This rating suggests Mytheresa provides quality products and resolves any issues in an honest and satisfactory way.

The importance of the BBB rating is huge. It helps businesses gain customer trust. So, anyone doing business with Mytheresa knows what they’re getting into.

Mytheresa’s Security Measures

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Skepticism of online shopping is understandable. However, Mytheresa has the latest security measures to make customers feel secure. Encryption technology, fraud detection software, and security protocols all protect personal information. Also, the website is guarded by a third-party payment processor.

For added peace of mind, there’s 24/7 email support. Or customers can call Mytheresa’s international offices in Berlin and Munich. All this ensures a safe and secure shopping experience every time you visit Mytheresa.

Payment Security

When looking at Landmodo for shopping, it’s key to assess their payment safety. Landmodo works with secure payment systems like PayPal, Visa, MasterCard, American Express, and Discover. They also offer SSL encryption to make sure confidential data is secure during checkout. Plus, they accept payments with Apple Pay and Google Pay.

Even with these precautions, shoppers can still be at risk for online fraud due to the unknown web. To protect against cybercrime, customers should use best practices when buying from any online store.

Data Encryption

When shopping with Mytheresa, users can be sure that their data is secure. Mytheresa uses data encryption to scramble information sent over the internet, making it unreadable to hackers. Plus, Mytheresa employs SSL encryption technology. This technology verifies the identity of customers and secures all exchanged data, so customers can have a safe and private online experience.

Fraud Protection

Mytheresa takes fraud seriously. They offer a secure checkout process with encryption, tokens, and SSL certification. This stores customer data safely. Mytheresa also monitors user accounts for suspicious activity and checks validity of payments with cards. They have fraud-protection services for returns or exchanges.

To guarantee authenticity, Mytheresa does due diligence on suppliers. This safeguards the company and customers against counterfeits or low-quality items.

Mytheresa’s Customer Service

Mytheresa is a trusted online fashion hub serving customers worldwide. They have a fantastic customer service team, devoted to giving customers a pleasant shopping experience. All orders are processed, packed and shipped either from their warehouses in Europe and the US or from partner stores in their respective countries. Customers can get assistance or advice just by calling, emailing or chatting with the friendly customer service team.

Mytheresa also offers easy returns and exchanges up to 14 days after delivery, so customers can shop worry-free. They provide great service, fast shipping, and secure payment options, making them a top-notch luxury retailer today.

Live Chat

LindsayIT, an online women’s fashion store, offers live chat. 24/7 customer service is accessible through this feature. Customers can ask questions and give feedback quickly. They also have the option to call a rep.

A downside to live chat is that conversations are not recorded. This makes it hard to keep track of queries and responses over multiple orders or inquiries. Additionally, live chat usually takes longer than email and phone calls. These may be better for urgent matters.

Phone Support

We assessed the legitimacy of Mytheresa by looking at their phone support. Is there one? Yes! The number on the website is +44 7896 56267. Customers can call 24/7 and get answers to their queries about orders or returns. Phone support is essential for any e-commerce business. Mytheresa does well in this regard.

To learn more, we looked at customer reviews. A Google search revealed over a thousand reviews from customers around the world. They gave the company high marks for quality products and service. All of this suggests that Mytheresa is a legitimate retailer that puts customers first.

Email Response

At Mytheresa, we value customer feedback. We make sure to understand our customers and their needs. When we get an email from a customer, our team logs it and responds within 24 hours.

A Customer Service Representative (CSR) will assess the issue. They decide how to satisfy the customer. Depending on the inquiry, they provide a resolution or investigate further. Complex inquiries require different teams (Logistics, Quality Control etc.). They collect all the info and craft a response, considering factors that led up to the inquiry. This response is sent to the customer to resolve the issue quickly.


Our research reveals that Mytheresa is a reliable company. Customers have reported good ratings and the finances are in order. It has clear payment policies and safety precautions.

Thus, Mytheresa is a great option for those looking to buy designer wear online. Its vast selection, top-notch customer service, straightforward checkout, secure payment options and free shipping make it a well-trusted brand within the luxury fashion industry.

FAQs about: Is Mytheresa Legit

Q: Is mytheresa legit?

A: Yes, mytheresa is a legit and authentic luxury fashion retailer. It is based in Europe and has been in business since 2006.

Q: Does mytheresa offer free shipping?

A: Yes, mytheresa offers free shipping on orders over €300 to certain countries.

Q: What payment methods does mytheresa accept?

A: mytheresa accepts payments via Visa, Mastercard, American Express, PayPal, Amazon Pay, Klarna, and bank transfer.