Is Chewy Legit? Uncovering the Truth About Online Pet Shopping

Wondering if Chewy is safe for shopping for your furry friends? Let us uncover the truth! We’ll help you decide if Chewy is legit. It’s a must-do! You won’t be sorry.

Quick facts: Is Chewy Legit

  • ✅Chewy is the largest online retailer of pet products in the United States, with over 45,000 products and more than 1,000 brands (Statista).
  • ✅Chewy’s revenues exceeded $3.5 billion in 2019, a 40% increase on 2018 (Business Insider).
  • ✅Chewy has been accredited with an A+ rating from the Better Business Bureau (BBB).
  • ✅Chewy has an average Trustpilot score of 4.7/5 from over 2,800 reviews (Trustpilot).
  • ✅In 2019, Chewy was named one of Time Magazine’s 100 Best Inventions (Time Magazine).


Let’s investigate! It’s an online pet store with a great reputation. We’ll explore how safe and secure the site is, how competitive their prices are, and how quickly they deliver orders. We’ll also check out their customer reviews, payment options, return and exchange policies, and other helpful info.

To find a reliable pet shop online, we’ve got tips! We’ll tell you what features to look for when shopping for pet supplies. Then, we’ll answer some common questions about Chewy so you can make a wise decision.

Whether you’re a beginner or an experienced pet shopper, this guide will help you make an informed decision when buying pet supplies.

Overview of Chewy

Chewy is a well-known pet retail company that you can find online. They offer a variety of pet products to customers across the country. Shopping online makes it easy to buy solid food, treats, toys, grooming items and more.

Chewy buys large amounts of top-brand products in bulk. This means they can offer savings to customers. They also have exclusive items, plus regular discounts. Orders over $49 get free shipping, and they have free auto-shipment for repeat purchases.

Customers love their great prices and 24/7 customer service. These reasons make Chewy the go-to source for all your pet needs.

History of Chewy

Chewy, Inc. is an American online pet retailer based out of Dania Beach, Florida. It was founded in 2011 and quickly grew to be a leader in the pet industry. In 2017, they introduced their own private label brand of pet products, Best Bully Sticks. In 2019, Chewy became a publicly traded company on the New York Stock Exchange.

They offer over 1 million items, with services like automatic delivery and free one-two day shipping on orders over $49. Plus, they offer free returns within 30 days with a return label included with the order. Specialty items like grain-free dog food and food for urinary issues are also available.

What products does Chewy offer?

Chewy is an online pet shop with a vast array of supplies and products. Cats, dogs, birds, fish, reptiles and more are all included! You can find both exclusive brands like Taste of the Wild, and generic brands like Pedigree or Purina.

Popular pet items like collars, leashes and beds are also available. Plus, Chewy has a special section just for cats with litter boxes, scratching posts and catnip toys.

Vet-recommended pet medications by trusted names like Novox, Heartgard, K9 Advantix II and Frontline Plus can be found too! Lastly, Chewy offers its own brand of food. Wet food recipes like Turkey & Sweet Potato Stew, and dry food options like Grain-Free Salmon & Pea Recipe Dry Dog Food are both available.

What is Chewy’s customer service like?

Chewy is an online pet store that values providing excellent customer service. They have a team of dedicated customer service reps available 24/7. Customers can reach out via phone, email, and live chat for any questions or concerns.

Chewy also offers free shipping on orders over $49 and easy returns/exchanges. They even provide a 100% satisfaction guarantee – if customers are not satisfied within 60 days of purchase, Chewy will refund the full cost of the item.

Chewy’s goal is to make sure pet parents have the best experience when shopping online. Their customer service team is always ready to help!

Pros and Cons of Shopping with Chewy is a great option for pet owners looking for convenience and affordability. Pros include plenty of products, free shipping over $49, price match guarantee, rewards program, 24/7 customer service team, and vet support.

However, there are some cons. You may not be able to access certain products due to safety rules. Delivery times can be inconsistent due to product availability issues. Shipping errors or quality control issues can pop up. Prices may be slightly higher than elsewhere.

Overall, Chewy is good if you need convenience. There are potential drawbacks, but the positives outweigh any negatives.


USProductTesting offers loads of advantages when it comes to buying pet items online. Firstly, all products are tested and assessed. So, shoppers know what they’re getting is safe and good quality. Secondly, orders arrive speedily, usually within 5-7 working days. Plus, the company provides customer support and advice when needed. Lastly, they reward customers with points for each purchase. These points can be exchanged for discounts or free gifts from USProductTesting.


Chewy has no discounts or coupons. This means no money saved when ordering pet products. Furthermore, items may ship late or not arrive at all. For instance, expired food items may arrive, and a refund or replacement item may take over a week.

Customers also complain about customer service not helping with wrong items shipped. The free shipping for orders over $49 is high compared to other stores. Finally, Chewy’s return policy is confusing, leaving customers feeling frustrated.

Alternatives to Chewy

Introduction-Is Chewy Legit? Uncovering the Truth About Online Pet Shopping

Is Chewy legit? It’s a popular place to buy pet food and supplies. But there are some things you should think about before you purchase.

  • Delivery times may be longer than with other pet stores, due to their volume of orders.
  • Prices can be different from store to store. Some items might be cheaper on Chewy, but some may not be available or might cost more.

Read customer reviews before you make an online purchase. Many customers have had good experiences. But some have complained about slow deliveries and wrong info when ordering. Reviews can help you decide if the company is legit.


Chewy is legit. It has excellent customer ratings and a huge selection of products. Secure checkout, free shipping, and fast delivery are all part of the experience. Plus, their customer service reps are available by phone or email to answer any questions.

In summary, Chewy is a safe place to buy your pet’s needs. They guarantee quality products and exceptional customer satisfaction.

FAQs about: Is Chewy Legit

Q: Is Chewy a legitimate company?

A: Yes, Chewy is a legitimate company that has been in business since 2011. The company is headquartered in Boston, MA and is a leading online pet food and product retailer.

Q: Is Chewy safe to order from?

A: Yes, Chewy is a secure website and takes great measures to ensure the safety and security of your personal information. All orders are shipped in secure packaging and have secure payment methods.

Q: Does Chewy offer any customer service?

A: Yes, Chewy offers 24/7 customer service. Customers can contact customer service by phone, email, or live chat. Chewy also offers a customer service guarantee and a 100% satisfaction guarantee.