Is Bitmart Legit? Uncovering the Truth Behind the Crypto Exchange

Searching for a trustworthy online crypto exchange? Wonder no more! In this blog, we’ll uncover the truth about Bitmart. A renowned crypto exchange. So you can make an educated decision. Securely purchase your cryptocurrency, knowing you’re in safe hands.

Quick facts: Is Bitmart Legit

  • ✅ BitMart is a secure cryptocurrency exchange with no security incidents since its launch in 2018 – Blockchain News
  • ✅ BitMart is a Top 50 exchange with over $900 million in daily trading volume – CoinMarketCap
  • ✅ BitMart’s advanced order types, low trading fees, and advanced security protocols make it a reliable and legitimate exchange – Investopedia
  • ✅ BitMart provides 24/7 customer service and real-time transaction monitoring – Cointelegraph
  • ✅ BitMart has established strategic partnerships with multiple companies and organizations, increasing its legitimacy – BitMart Exchange

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Bitmart is a Chinese-based cryptocurrency exchange. It was established in 2017 and has become one of the leading digital asset trading platforms. Its goal is to make trading easy for all.

It offers a variety of digital assets, including Bitcoin, Ethereum, and Litecoin. Not to mention, its competitive fees structure is an attractive perk for traders looking for great rates. Additionally, the platform boasts a high-speed trading engine, secure user accounts, and two-factor authentication.

As crypto markets grow and more people consider investing, they ask: Is Bitmart legit? To answer this, we’ll explore topics such as:

  • Security
  • Trustworthiness
  • Fees structure
  • Customer support
  • And more!

What is Bitmart?

Bitmart is a global crypto exchange platform offering services like trading, staking and mining. Established in 2018, it has become a top choice for traders wanting to buy and sell digital assets such as Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC) and Cardano (ADA).

The platform provides advanced features to help traders optimize their trading. These include technical analysis and charting tools. It also has its own native token, BMX, which can be utilized to purchase products like trading fee discounts and early access to new coin launchings.

Bitmart is always innovating and adding new features and products. It also guarantees its customers high-level security, e.g. two-factor authentication and cold storage wallets. Moreover, its customer service has been rated positively since they provide support 24/7 through email, social media, and live chat.

Overview of Bitmart

Bitmart is a world-renowned cryptocurrency exchange. It offers users access to numerous markets, such as the most popular tokens and coins. Transactions can be executed quickly with fees as low as 0.05%. 24/7 customer support, daily market overviews and insights, and multiple-level security features are available. The exchange also provides account verification options.

Trading tools like limit orders, FOK, market orders and SL/TP are offered. Margin trading with up to 5x leverage on Bitcoin, Ethereum and XRP is enabled. Bitmart is one of the few crypto exchanges that let you stake your tokens with one click.

Services Offered by Bitmart

Bitmart is a crypto exchange platform with services such as crypto-to-crypto trading, fiat currency trading, margin trading for professionals, and OTC trading. It also offers access to cryptocurrency indices and futures. Furthermore, Bitmart is an “order bank”, meaning it collects orders from major exchanges worldwide, and puts them together on one platform.

For secure transactions, Bitmart provides features like two-factor authentication (2FA), cold storage wallets, advanced encryption tech, and anti-phishing software. These measures ensure the safety of customers’ funds, and protect their accounts.

Bitmart Security

Bitmart is a digital asset exchange platform that ensures a secure trading experience. All accounts are protected by Google Authenticator, which requires a one-time password (OTP) code. This code is generated by the Authenticator app, to stop unauthorized access and activity.

Bitmart also uses measures like address whitelisting, IP whitelisting and only allowing withdrawals to pre-approved addresses to avoid hacking. Accounts are regularly checked for security threats and fraud.

Bitmart Security Features

Bitmart is a reliable crypto exchange that’s been running since 2017. It offers traders secure features, like multi-level security protocols, cold wallets, and two-factor authentication. Bitmart has separate firewalls and isolated networks to protect against malicious activity. Plus, they use Secure Socket Layer (SSL) tech to secure user data and private info and AES-256 encryption to protect funds. Users can also get two-factor authentication for extra security when signing in.

Bitmart uses these measures and other protocols to provide its users a safe trading environment.

Bitmart’s KYC and AML Policies

Bitmart takes security and compliance seriously. To protect customers, users must provide identification documents before they can trade. Bitmart stores personal data in line with GDPR regulations. This ensures customer information stays private and secure.

Bitmart also informs customers about its security protocols. They know how the platform maintains their safety. Overall, Bitmart has strong KYC/AML policies, which keep customers’ funds safe from malicious activity.

Customer Support

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Bitmart takes customer support and security very seriously. They have a whole team of customer service agents available 24/7. These representatives answer any questions or concerns that come up, like buying or selling crypto, account management, deposits, etc.

The company also has detailed FAQs on their website. Plus, they offer phone, live chat, and email options so customers can contact support quickly. The support staff are knowledgeable about crypto trading and can even give advice on investments and trades. Bitmart even has a Telegram channel for customers who want to talk to support or other traders.

Bitmart’s Customer Support System

Bitmart’s customer support covers many topics. Trading, deposits, withdrawals, account management and technical assistance are all included. Customers can reach out via their Telegram group or email for help. Urgent matters can be taken care of with their 24/7 hotline.

The exchange’s refund policy is well-organized. If an order was cancelled due to an error on the user’s part or third-party payment provider, Bitmart will give a full refund if requested within one month. If it’s cancelled due to suspension or liquidation of Bitmart’s services, the user will receive 100% of the transaction amount less fees for processing payments and refunds.

Bitmart’s Response Times

Traders often struggle with customer feedback on exchanges. But, Bitmart’s response time to customer inquiries is swift! Reports say that staff responds within minutes and hours of an issue being reported. That’s far quicker than many other exchanges, which can take days and weeks.

Moreover, Bitmart offers 24/7 support via email and live chat. Plus, they have a ticketing system so that customers can track their issues. This is something some exchanges don’t provide. It’s clear that Bitmart takes customer service seriously, and they are able to quickly resolve any issues traders may have while using their platform.

Fees and Charges

Bitmart has been around since 2018 and serves customers worldwide. They offer services like buying and selling different cryptocurrencies, digital wallet services, and customer support. People like them for their great customer service and the fact that they don’t need costly third-party intermediaries to buy and sell digital assets.

Yet, some still wonder if Bitmart is legit. To find out, it’s essential to look into their fees and charges. Customers have to pay to trade cryptocurrency with Bitmart. They also have withdrawal fees for certain digital currencies. On top of that, users have to pay for security measures like 2FA.

To get the best deal, compare fees at Bitmart to those of other exchanges before making any trades.

Bitmart’s Trading Fees

Bitmart is an online crypto exchange platform with various trading fees depending on the account. With the Standard Account, the maker fee is 0.25% and the taker fee is 0.30%. This applies only to market trades. For XRP and BCHABC, an additional network fee is charged.

The Pro Account has a lower maker fee of 0.20%, but a higher taker fee of 0.30%. There are no deposit or withdrawal fees. However, XRP and BCHABC have charges for deposits and withdrawals. To make informed decisions, check out the website for all the fees.

Bitmart’s Withdrawal Fees

Reviewing Bitmart? Consider the costs of withdrawing funds. Generally, these depend on the crypto being withdrawn. For example, 0.001 ETH for one Ethereum withdrawal. Bitcoin withdrawals also have a fee of 0.0012 BTC. Plus, Bitmart applies network fees to each withdrawal.

When deciding if Bitmart is legit and worth trading on, factor in any fees or commissions associated with withdrawing and trading.


Bitmart is legit. It holds all funds securely offline. It has legal licenses in the U.S. and the Cayman Islands. PCG and CGC Capital Group have invested in it. It offers many trading pairs, many altcoins, and reasonable fees. Margin trading and popular coins like Bitcoin Cash, Ethereum Classic, Litecoin, and COLX are supported. Security is advanced; two-factor auth is available with Google Authenticator or SMS codes. Thus, Bitmart is a reliable crypto exchange for traders who value safety and convenience at a reasonable cost.

FAQs about: Is Bitmart Legit

Q: Is Bitmart Legit?

A: Yes, Bitmart is a legitimate company providing cryptocurrency trading services. They are registered and regulated by the Financial Services Board (FSB) in South Africa.

Q: What services does Bitmart offer?

A: Bitmart offers a range of services including cryptocurrency trading, mining and staking. They also offer a merchant API and a platform for developers and businesses to build applications using their API.

Q: Are there any fees associated with using Bitmart?

A: Yes, there are fees associated with using Bitmart’s services. These fees vary depending on the type of service you are using, and can be found on their website.